Call Center Agent

Location: Bravo head office
Department: CRM
Reports to: Customer Experience Manager
Direct reports: Call Center Coordinator

Job Title: Call Center Agent

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Areas of Responsibility Include:

Job Role Responsibilities:

– answer calls and respond to emails, whatsapp messages
– handle customer inquiries both over the phone, by email and via whatsapp
– research required information using available resources
– manage and resolve customer complaints
– provide customers with product and service information
– enter new customer information into system
– update existing customer information
– process orders, forms and applications
– identify and escalate priority issues
– route calls to appropriate resource
– document all call information according to standard operating procedures

Position Qualification Knowledge

– Bachelor’s degree in business administration/marketing/economics
– Azerbaijan, Russian, English languages are required
– Microsoft Office programs, Outlook

Skill

– verbal and written communication skills
– listening skills
– problem analysis and problem solving
– customer service orientation
– organizational skills
– attention to detail
– adaptability
– team work
– stress tolerance

Working Conditions and Physical Effort

– Shift work
– Clear speech

Those who are interested can send their CV or Resume to [email protected] with “Call center agent” in subject.

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