Contact Center Specialist

Position: Contact Center Specialist
 
Summary: Answer and dial out calls, respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services.
 
Reports to: Contact Center Manager
 
Responsibilities:
 
·       Respond to inquiries and requests received through communication channels such as; social media, email, phone, etc.
·       Analyze the problems encountered and tell the solutions to customers and potential customers;
·       Record all incoming inquiries or outgoing calls from customers in the appropriate program;
·       Send complaints and suggestions from customers to the relevant departments;
·       Communicate with customers related to sales activities and achieve targeted sales objectives;
·       Inform the supervisor in case of any contingency;
·       Perform other tasks given by the heads of structures.


Requirements:

• Bachelor’s degree
• Working experience in operations and call center department
• Analytical skills
• Excellent communication in Azeri and Russian
• Strong computer skills in office programs
• Flexibility to work various shifts
 
 
Interested nominees please send CV with subject “Contact Center Specialist” to [email protected] mail address.