HELP DESK

You are.

·        An energetic, up-beat professional, skilled at supporting the team as a whole

·        An encouraging, flexible collaborator who also enjoys working independently

·        An altruistic and confident individual who seeks meaning in their daily work

Who we are.

We all knew that something special was about to happen when in 2013, a group of bold and creative people gathered together to deliver cutting-edge solutions that would change the world. Our belief in the power of teamwork helped us to build our Dream Team that accomplished numerous successful projects tailored for both our local and foreign clients. We work hard and crave greatness. Therefore, we apply the agile methodology in our daily work, which stimulates us for constant improvement.

We offer a broad range of products and services, including systems integration, software development, and technology solutions having integrity, technology, and knowledge as core values.

 

Job summary.

ATL Tech is seeking a highly skilled IT Help desk to provide first level desktop and server support. The ideal candidate will have a minimum of two years of experience in a help desk and customer support environment supporting various hardware, software, and peripheral equipment. They will also have an advanced understanding of operating systems, business applications, printing systems, and network systems.

Here's how you'll be helping.

• Provide on-site and remote desktop support
• Perform on-site moves, adds, and changes
• Perform desktop support for all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software
• Provide IT support relating to technical issues involving desktop PC’s, laptops, printers, scanners, remote access, phone systems (including cell phones), copy machines, and access to these systems
• Confirm system backups occur
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Perform access solution support: VPN and Terminal Services
• Communicate with users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages through the use of the ticketing system
• Work with the Service desk dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Escalate service requests that require higher engineer level support
• Follow established department procedures for documenting user problems and resolutions
• Carry out responsibilities and assignments in a manner that meets supervisor expectations
• Demonstrate the ability to complete job objectives in a timely manner
• Plan and organize assignments and work flow to achieve maximum efficiency
• Demonstrate positive behavior characteristics such as attitude, initiative, cooperation, adaptability, fairness, ingenuity, and dependability
• Demonstrate the ability to actively listen to user problems and convey a commitment toward finding a timely resolution of the situation
• Demonstrate the ability to read and interpret technical information, capable of writing documentation and training others in the use of computer use including complex subjects

Will be a plus(desired but not required):

This is very good opportunities for growth in career as moving to junior devops/engineer position is possible and will be supported.

• A minimum of two years of experience in a help desk and customer support environment supporting various hardware, software, and peripheral equipment
• CCNA level networking
• Initial automation scripting skills
• Initial system administration experience
• Want to learn and grow, ready to take challenging tasks
• Experience or theoretical knowledge of VoIP

If you are a self-motivated individual with the ability to work in a fast-paced environment and have the qualifications listed above, please send your CV to the following e-mail address by indicating "IT Help desk" in the subject line: [email protected]