Learning & Development Manager

Key Responsibilities:

• Develop an overall learning & development strategy and build annual training plans
• Collaborate with department leaders to identify training needs and set priorities
• Organize product knowledge, sales techniques and customer-centric skills workshops for the Sales team
• Coordinate technical and diagnostic training—aligned with manufacturer standards—for Service & Technical staff
• deliver communication, service quality and complaint-handling training for Customer Service teams
• Design and implement structured onboarding and assimilation programs for new hires
• Lead the creation and execution of Individual Development Plans (IDPs)
• Manage the online learning platform (LMS), create digital modules and monitor learner engagement
• Apply evaluation methodologies (Kirkpatrick Model, ROI analysis, etc.) to measure training effectiveness
• Conduct assessments—tests, surveys and performance reviews—to track learning outcomes
• Plan, manage and report on the annual training budget
• Research and integrate regional and international training opportunities into our organizational framework

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• Minimum 3 years of hands-on experience in Training & Development or Learning & Development management
• Strong understanding of sales, technical service and customer satisfaction functions
• Fluent in Azerbaijani, English and Russian (both written and spoken)
• Proficient with MS Office and LMS/online training systems
• Excellent presentation, analytical thinking, planning and project-management skills

Please send your CV to [email protected], using “Learning & Development Manager” as the subject line. Only candidates who meet the requirements will be contacted.

Join us and help shape the professional growth of our team!